Privacy Policy

Effective Date: 12-27-2025

Hello Mam (“Hello Mam”, “we”, “our”, “us”) is an on-demand salon-at-home service platform owned and operated by its parental company E Digital Media Solutions (“Company”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use:

• Website: www.hellomam.co.in

• Hello Mam Mobile Application

• Related services (collectively, the “Platform”)

By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. About Hello Mam & Data Controller

Hello Mam is a brand of E Digital Media Solutions, which is the data controller responsible for your personal data collected through the Platform.

All information collected is processed in accordance with applicable Indian laws.

2. Information We Collect

We collect information only to provide and improve our services.

2.1 Personal & Profile Information

• Full name

• Mobile number

• Email address

• Service address

• Gender (only when required for service allocation)

2.2 Booking & Service Information

• Selected services

• Appointment date & time

• Assigned service professional

• Service and order history

2.3 Payment Information

• Payment method

• Transaction reference number

🔐 Important:
Hello Mam does not store card numbers, CVV, UPI PINs, or banking credentials. Payments are processed securely via third-party payment gateways.

2.4 Device & Technical Information

• IP address

• Device model, OS, browser

• App usage activity

• Cookies and analytics data

2.5 Communication Data

• Customer support calls (may be recorded for quality & training)

• Emails, chats, WhatsApp/SMS communication

3. Purpose of Data Collection

We use your information to:

• Enable service booking and fulfillment

• Assign verified service professionals

• Send booking confirmations and updates

• Provide customer support

• Improve platform performance and user experience

• Prevent fraud and misuse

• Comply with legal and regulatory obligations

4. Sharing of Information

We do not sell or trade your personal information.

Information may be shared only with:

• Service professionals (limited booking details only)

• Payment gateway partners

• Technology, hosting, and analytics partners

• Government or legal authorities, when required by law

All third parties are contractually bound to protect your data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic and usage

• Personalize user experience

You may disable cookies via browser settings; however, some features may not function properly.

6. Mobile Application Permissions

Our mobile app may request access to:

• Location (for service delivery and safety purposes)

• SMS (only for OTP verification and transaction confirmation)

• Device information (for analytics and performance)

We do not read personal messages or misuse permissions.

7. User Choices & Rights

You have the right to:

• Access your personal data

• Correct or update information

• Opt out of promotional communication

• Request account deletion

To exercise these rights, contact us using the details below.

8. Children’s Privacy

Hello Mam services are intended for users 18 years and above.
We do not knowingly collect personal data from minors.

9. Data Retention

We retain personal information only as long as:

• Required to provide services

• Required by law or regulatory authorities

• Necessary to resolve disputes or enforce agreements

Transactional data may be retained as per legal requirements even after account deletion.

10. Data Security

E Digital Media Solutions follows reasonable and industry-standard security practices including:

• Secure servers

• Encrypted communication

• Restricted access controls

However, no system is completely secure, and users share information at their own risk.

11. Legal Disclosure & Exceptions

We may disclose personal data if required:

• By law or court order

• To protect our rights or users’ safety

• To prevent fraud or unlawful activity

Such disclosure may occur without prior notice as permitted by law.

12. Third-Party Links

Our Platform may contain links to third-party websites or services.
Hello Mam and E Digital Media Solutions are not responsible for their privacy practices.

13. Account & Data Deletion

You may request deletion of your account and personal data by emailing us.
Deletion requests are processed within 7–10 working days, subject to legal retention requirements.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be effective immediately upon posting on this page.

Continued use of the Platform indicates acceptance of the updated policy.

15. Contact & Grievance Redressal

For privacy concerns, data requests, or complaints, contact:Hello Mam(A brand of E Digital Media Solutions)

🌐 Website: www.hellomam.co.in

📧 Email: support@hellomam.co.in

📞 Phone: 8368899643